Support

Trilogy offers a variety of service options to meet the needs of customers both in terms of responsiveness and cost to continually improve our customer and partner experience and to reflect the critical part Intercom and SPG systems play in any modern business. We provide a number of self service routes to ensure you get the most from your communications and broadcast equipment. 

For technical assistance from a Trilogy product expert, please send an email to: TechnicalSupport@trilogycomms.com.

Standard Warranty and Support

All new Trilogy products come with a 24 month hardware warranty from date of shipment.  This is a return to base warranty where any faulty products are returned to Trilogy.  Products will be repaired free of charge or the faulty unit replace at our discretion.  The maximum turnaround time for repairs is 15 working days (Defined as Bronze Support).  Excluded from this warranty is physical damage caused to the units or use in conditions outside the products published specifications. 

This warranty also includes telephone and Help Desk support, this is designed to answer any initial questions or help diagnose issues or faults.  It is not a replacement for professional installation services which can be provided directly or via our trained Partners.

Extended Services

Beyond the initial Support period Trilogy offer extended Service Agreements.  The Telephone and Help Desk service is designed to operate in conjunction with a Hardware Service Agreement and the level of Hardware cover can be selected to meet the requirements of the customer.

Telephone and Help Desk Support

One level of Telephone and Help desk Support cover is offered this includes:-

  • 9am to 5:30pm coverage (all times in UK)
  • Annual review of the system configuration (remote review)
  • Unlimited telephone help on the use and implementation of the system
  • Unlimited support calls and problem diagnosis
  • All new versions of Firmware
  • All new versions of software (only includes purchased chargeable features)

For technical assistance from a Trilogy product expert, please send an email to: TechnicalSupport@trilogycomms.com.

User Guides

Download and print Trilogy equipment user guides and manuals. Everything you need to install, configure and manage your Trilogy equipment can be found here.

Product Datasheets

Download and print Trilogy Product Data Sheets here.

Training

Trilogy offer hands-on training courses designed to help your employees get the most from our products. Book your training session here.

Technical Support & Repairs

Trilogy offers repair services by staffed experienced technicians providing world-class support.