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Gemini FAQ

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Which ports should be open?   |   How do I transfer the Gateway editor onto a new server PC?   |   I think I have corrupted the Gateway Editor install, what are the recovery steps?   |   How do I use the Gemini Preset option?   |   How do I install and run the Gemini IP Logger?   |   How many simultaneous routes can the Gemini make?   |   What is a Direct Route Conference?   |   What is the DSP usage with regards to Multicast Conference and Direct Route Conference option?   |   How do I connect a 410-50-12 Beltpack to the Gemini and what are the power recommendations?   |   What are the Brainboxes ES-246 adapter (700-76-10) settings when connecting to a Gemini?   |   How do I run multiple Virtual Panels on the same PC?   |   How much bandwidth does the IP panel need?   |   What are the connection details of the 700-26-18 HSL Fibre Interface?   |   Which panel types work with the Gemini matrix?   |   What is the recommended minimum Gateway Editor/Database Supervisor PC Spec?   |   Why is Gemini stuck in the ‘Booting’ screen?

 

How do I upgrade the Gemini software?

To install a new version of Gemini software please carry out the following steps:

Before commencing the upgrade, browse to each Gemini host and check the status page to ensure each host is not showing any errors.

Open the ‘Active Clients’ screen on the Gateway Editor and ensure all the hosts are reported on the screen. If all is okay proceed to step one.

1. On the Gateway Editor/Database Supervisor PC, first make a note of which configuration file you have currently running on the Gemini system so after installing the new version of the Gateway Configuration Editor you will know which configuration file to load.

 test-configuration image

2. If the upgrade is going from version V4.*.*.* to version V5.*.*.* first manually uninstall the V4 version using the ‘Trilogy Uninstall V4’ application in the Trilogy folder from the Windows Start menu.

3. Next copy the new installer version to the C:\Trilogy|Installation Files\ folder on the Gateway Editor PC. Ensure you have administration rights and launch the ‘TrilogyV5setup.exe’ from the installation folder. If the PC has an earlier version of V5 installed, on launching the installer it will detect a version is already installed and offer to un-install the current version automatically. Accept by choosing ‘Yes’ to continue. Do not check the checkbox to choose to ‘delete application data’. If this box is checked you will need to re-enter a key code when the editor is first launched. Click ‘Uninstall’ and then ‘Finish’ when the uninstaller completes. The Installer will now launch.

 trilogy v5 setup v5.2.0.3

  4. Choose next to continue, on the first screen choose ‘Installation’.

installation screen

 5. On the ‘Quick or Customised Upgrade’ screen choose ‘Customised’. On the ‘Selected components’ choose ‘Configuration Editor’, ‘Database Supervisor’ and ‘Gemini Software’ only. The only exception is if you are using the Virtual Panel or USB box options, in which case check these options also. Do not install components which are not appropriate to your system – these will consume resources and degrade the performance of your PC.

 

 6. Click next through the remaining screens to complete the install.

7. Once the install is finished launch the Gateway Editor and from the File/Load menu load the configuration file noted in step 1. If upgrading from an earlier V4 version a pop-up message will advise that it cannot load a couple of data tables, these relating to new features in the later version. The message is harmless and the new table will be automatically be created so just click ‘OK’ to continue.

8. From the Gateway Editor, select ‘Tools>Gemini Upgrade’ to launch the Gemini Upgrade wizard.

 

 9. The screen shows the Gemini hosts connected to the system, check the checkbox for each host to deploy the upgrade. Select the ‘Gemini Upgrade’ button and browse to the C:\Program Files\Trilogy\Trilogy V5\GeminiSoftware\ folder and select the file install.zip. Ensure you do not choose the file named install-bt.zip. On a 64 bit Windows PC, the file is located under C:\Program Files (x86). Now click ‘apply’ to install the new Gemini firmware. Please note this will take each host offline for approximately 5 minutes whilst the new firmware is flashed into the Gemini host. A progress indicator will tell you when the update is complete.

10. From the Gateway Editor ‘Upload’ and the ‘Restart’ the configuration to the Gemini hosts.

11. Finally browse to each host and check the Help>About page to confirm the upgrade has been installed and check the Status page to ensure the system is functioning correctly.

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Which ports should be open?

The following list contains the TCP/IP functions that can be used by the Gemini/Messenger system. The specified port numbers are the factory defaults and the port numbers can be changed by the Administrator in the Gateway Editor.

When installing the Gateway Editor and Database Supervisor on a P.C. a script runs automatically and opens the ports in bold text.

  • UDP 2076 control and signaling.
  • UDP 2077 voice packets.
  • UDP 2078 signaling when using FXO, FXS or E&M telephone interfaces.
  • UDP 2079 voice packets when using FXO, FXS or E&M telephone interfaces.
  • TCP 12005 management database data port.
  • TCP 12006 management database control port.
  • TCP 13001 management Database Supervisor port.
  • TCP 6822 Virtual Panel to host connection.
  • UDP 5060 SIP call port when the SIP feature is enabled.
  • UDP 10000 SIP RTP/RTCP port when the SIP feature is enabled.
  • TCP 5060 SIP call port when the SIP feature is enabled.
  • TCP 80 Web Server.

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How do I transfer the Gateway editor onto a new server PC?

Before commencing deploying the new server PC, browse to each Gemini host and check the status page and ensure each host is not showing any errors. If you have Mercury or Messenger hosts then remote desktop to each of these and check the status page of the TBC GUI.

Open the ‘Active Clients’ screen on the Gateway Editor and ensure all the hosts are reported on the screen. If all is okay proceed to step one.

If you wish to migrate the Trilogy Gateway Editor and Database Supervisor software to a new server PC you will first need the following three items from the current server PC:

      • The latest *.trilogy configuration file.
      • The Gateway Editor Key code. This is on the inside cover of the Installation CD supplied with the system. Alternatively, you can note it from Help > About > Licence Keys in your current (old) installation.
      • The Trilogy software installation file 'TrilogyV5Setup.exe' for currently installed version on the system.  The installation software is in the C:\Trilogy\Installation Files folder on the PC currently operating as the server. Check the Help>About screen of the Gateway editor to confirm the versions match. If the installer version is different contact Trilogy support for the matching install version.

1. To install the Gateway editor on the new server PC first copy the 'TrilogyV5Setup.exe' from the installer currently running on the system. Launch the TrilogyV5Setup file.

 2. Choose next to continue, on the first screen choose ‘Installation’.

3. On the ‘Quick or Customised Upgrade’ screen choose ‘Customised’. On the ‘Selected components’ choose ‘Configuration Editor’, ‘Database Supervisor’ and ‘Gemini Software’ only. The only exception is if you are using the Virtual Panel or USB box options, in which case check these options also. Do not install components which are not appropriate to your system – these will consume resources and degrade the performance of your PC.

4. Click next through the remaining screens to complete the install.

5. Once installed, launch the Gateway Editor and enter the key code supplied with the system when prompted. The Gateway Editor Operator Login is Operator: Admin Password: trilogy.

6. If the new server is not assigned the same IP address as the server being retired then each of the Gemini host will need to be told the IP address of the new server. This can be set from either the Gemini Front panel or via the browser:

From the front panel > Admin > System screen: enter the new server IP address in the ‘DB Server’ entry. To apply the change touch the ‘Reboot Required’ flashing message at the top of the screen, the Gemini will now reboot to action the change.Please note: To be able to edit this address you need to first log in on the Front Panel > Admin > Log In screen, the default password is ‘trilogy’.

7. From the browser > Admin > Settings > System Settings screen: enter the new server IP address in the ‘DB Server Location’. Click ‘Apply’ to action the change. The Admin > Settings page requires a log in password, the default password is ‘trilogy’.

8. Once the editor is running load the *.trilogy configuration file. Next open the Active Clients screen to check the new server can see all Gemini/MIU hosts in the system.

9. Finally click upload/restart to upload the *.trilogy file to the hosts and restart the configuration file on the system.

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I think I have corrupted the Gateway Editor install, what are the recovery steps?

 If the Gateway Editor installation appears corrupted, possibly due to a power outage on the PC, the recommended recovery process is to re-install the Gateway Editor and Database Supervisor software on the PC.

 Before you start, you will first need the following three items from the current server PC:  

  • The latest *.trilogy configuration file.
  • The Gateway Editor Key code. This is on the inside cover of the Installation CD supplied with the system. Alternatively, you can note it from Help > About > Licence Keys in your current (old) installation.
  • The Trilogy software installation file 'TrilogyV5Setup.exe' for currently installed version on the system.  The installation software is in the C:\Trilogy\Installation Files folder on the PC currently operating as the server. Check the Help > About screen of the Gateway editor to confirm the versions match. If the installer version is different contact Trilogy support for the matching install version.

  

 1. Next run ‘Trilogy uninstall’ from the Trilogy folder in the Start menu.

2. Click next to continue. You will be prompted with an option to “Delete the application data”: do not select this option. If this box is checked you will need to re-enter a key code when the editor is first launched. Click ‘Uninstall’ and then ‘Finish’ when the uninstaller completes.

3. On completion of the uninstall, run the 'TrilogyV5Setup.exe' for currently installed version on the system. On the ‘Quick or Customised Upgrade’ screen choose ‘Customised’. On selected components choose ‘Configuration Editor’, ‘Database Supervisor’ and ‘Gemini Software’ only. The only exception is if you are using the Virtual Panel or USB box options, in which case check these options also.

4. Click “Next” through the remaining screens to complete the install.

5. Once the install is finished launch the Gateway Editor and from the File > Load menu load the configuration file. If the file loads without errors then the Gateway Editor has now been restored.

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How do I use the Gemini Preset option?

The Gemini Preset file allows a quick and convenient method of changing a hosts IP and E.D.H values using a pre-defined settings text file. As an example, if the system consists of five Gemini hosts, each host will have a unique IP and E.D.H. address. If a spare host is to be deployed in place of, for example host 2, using the Preset option it is possible to load the correct IP and E.D.H values for the host so the spare can be easily swapped with the currently deployed host 2. Best practice is to edit and load the Preset file to all Gemini hosts in advance.

The following example below shows a typical text file for the Gemini Preset option.

The .txt file is the Preset configuration file for the Gemini host. To apply this file the following steps are required.

1. Copy the Preset text below to Notepad, edit the IP and E.D.H. text to match the configuration settings on your system. Save the ‘preset.txt’ file to the C:\trilogy\Presets\ folder on the PC running the Gateway Configuration Editor and Database Supervisor.

2. Browse to the Gemini host and go to the Admin > Settings page. A log in is required for the settings page, the default log in password is ‘trilogy’.

3. Next choose the Admin > Settings > System Preset option.

4. From the Preset form browse to the file edited in step 1.

5. Once the text file has loaded, the ‘Presets file preview’ screen will now show the text file.

6. Click “Apply” to load the Presets to the Gemini.

To action the Preset on the Gemini this has to be loaded via the Gemini front panel using the following steps.

1. From the Gemini front panel, select Admin > Login. The default log in password is ‘trilogy’.

2. Choose the Preset option on the front panel.

3. Select either Preset number to select the host profile you wish to apply.

4. Press the tick to confirm the selection and the tick again to reboot the Gemini with the new profile.

5. From the Gateway Editor, open the ‘Active Clients’ form.

6. Right click on the Gemini host to which you have just assigned the new profile. Choose ‘Upload’ to send the configuration file to this host and restart when prompted.

7. As an alternative to steps 5 & 6, you can reload the correct configuration via the Gemini web browser Admin > Settings > Miscellaneous Actions > select ‘Configuration Reload’.

  

Preset example:

 # ==================================================
#
# Description of system presets ini file fields
#
#[SystemPreset]               System preset section header
#SPCT=2                       Number of system presets defined in this ini file
#
#[SP00]                       Preset section header range is from SP00 to SPXX
#                             If SPCT is equal to 2 XX = 01 (i.e SPCT-1=XX)   
#
#EDHS=0.1.1                   EDHS value for system preset
#
#HOST=Castor                  Hostname for system preset - must adhere to hostname validity.
#                             Valid characters are (a-z, A-Z, 0-9, -, _) - no spaces or
#                             other characters allowed     
#
#PDSC=WAN Ground Floor        System preset description or tag
#                             Valid characters as for host but spaces and other characters
#                             should be allowed
#
#IPAD=172.30.55.220           IP Address of Gemini host
#
#SBNT=255.255.255.0           Subnet mask
#
#GTWY=172.30.55.1             Default gateway - can be left undefined or 0.0.0.0
#
#SDNS=172.30.55.201           Domain name server - can be left undefined or 0.0.0.0
#
#DBSL=172.30.55.200           Database server IP address
#
# ==================================================

 [SystemPreset]

SPCT=2

[SP00]
EDHS=0.1.1
HOST=Studio1/2
PDSC=Local range
IPAD=192.168.200.12
SBNT=255.255.255.0
GTWY=0.0.0.0
SDNS=0.0.0.0
DBSL=192.168.200.10

[SP01]
EDHS=0.1.2
HOST=Studio3
PDSC=Local range
IPAD=192.168.200.13
SBNT=255.255.255.0
GTWY=0.0.0.0
SDNS=0.0.0.0
DBSL=192.168.200.10

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How do I install and run the Gemini IP Logger?

The Gemini IP Logger software captures the Gemini TBC messages and saves the information to a timestamped text file on the PC running the Database Supervisor application. The log file may then be analysed by Trilogy engineering to debug any potential issues related to the system.

The logging software is available on request. To enable logging, first browse to each Gemini host and open the Admin > Debug screen, the log in default password is ‘trilogy’. Once in the Debug > Settings screen, tick the ‘Debug logging’ and ‘Spy logging’ check boxes and click ‘Apply’ for the changes to take. These changes can be made on the live system without disrupting the system.  

The timestamp for the log file is taken from the PC running the logging software so please check the PC time and date are correct before commencing the log.

To install the software just extract the zip file to any directory (for example ‘C:\trilogy\IPLogger’) on the PC running the Gateway Editor / Database Supervisor. Now launch the ‘GeminiLogger.exe’.

Once the IPLogger is running it will automatically detect the Gemini hosts connected to the local Database Supervisor. In the ‘Host’ window of the IPLogger application you should see the connected Gemini hots IP address now appear.

To start the logging the Gemini host(s), double click on each of the IP address in the Hosts window, this will launch a new log window for each host and capture of Gemini TBC messages will now commence in each of the open logging windows.

Please note the host logging window must be kept open for the capture to occur, closing this window will stop the logging for that host. Test the logging is functioning by a panel key press on the host and then confirm that TBC messages start to appear in the logging window. The time stamped log files are generated in sub folders to the C:\trilogy\IPLogger\path. 

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How many simultaneous routes can the Gemini make?

Each host can simultaneously extract 108 channels (free pool) from the HSL bus. These 108 channels are a free pool of channels shared on the host. The HSL is a proprietry 270Mbit ASI layer 2 stream.

Each port can also listen to all 34 ports on the local host mixer.

Each port can also listen to any of the available 32/64 channels of DSP

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What is a Direct Route Conference?

To set a conference as ‘direct’ go to the Conference Advanced Editor for a specific conference and tick the ‘HSL Direct Routes’ check box, when checked the ‘Inhibits’ tab will now appear as shown in the image below:

 

By setting this option the conference no longer uses multicast IP traffic but instead all the routes within the conference are made individually between the members in the conference, if the routes are between hosts and are not HSL connected then the routes will now be unicast IP traffic.

Once the ‘HSL Direct Routes’ checkbox is ticked a new tab called ‘inhibits’ now appears. The routes are now made individually and it is possible to use the Inhibits grid to inhibit individual routes within the conference.

Apart from the advantage of being able to inhibit who hears who within the conference, the routes are now over the HSL bus at 20-20kHz audio and not over IP using DSP and a G722 codec for example. This will give better audio quality and near zero audio latency.

One point to note is in the unlikely event the HSL link between the hosts was to fail, the routes between the hosts would now be using DSP channels and the IP connection. Depending on the size of the conference and the number of ports communicating between hosts the number of DSP channels being used may be close the 64(32)* DSP channel limit.

*Older Gemini systems are fitted with 32 channel DSP.

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What is the DSP usage with regards to Multicast Conference and Direct Route Conference option?

In the Gateway Editor a conference can be configured in two different ways, Multicast or Direct Route. When using the default ‘multicast’ conference, a DSP channel is required for the conference to function. The DSP module for the Gemini is an option which you may not have installed, to check browse to the Gemini status page, on this page it will report how many DSP channels it has installed. If it reports zero DSP then the conference configuration will not work as configured.

If you do find you have 0 DSP installed, then the Direct Route conference option should be used for a single host system. See FAQ ‘What is a Direct Route Conference’.

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How do I connect a 410-50-12 Beltpack to the Gemini and what are the power recommendations?

If you are using the Trilogy 410 series Beltpack then this has balanced line level audio in and out. In the Gateway Editor assign the port as a '4 wire' type for the Beltpack connection.

The Hirose mating connector part number is RM12BPE-3PH(71) it can be purchased from Farnell part number 107716.

The pin out below is a typical example on how the cable is to be wired.

410-50-12 Beltpack XLR6

Gemini Matrix port RJ45

Gemini D.C. Outlet Hirose

Function

1

5

 

Audio from BP +

2

4

 

Audio from BP -

3

7

 

Audio to BP +

4

8

 

Audio to BP -

5

 

2

0V

6

 

1

+8.5V to +15V

The Trilogy 410-50-12 Beltpack will work down to as low as 8.5V so 12V supply will work just fine most of the time. The Beltpack draws approximately 30mA, so with knowledge of the cable resistance the cable voltage drop can be calculated.

For example, a typical 24swg CAT5E cable has typically 8 ohm resistance per 100 meters and at 30mA draw of a single Beltpack would equate to 250mV drop. As the Beltpack can tolerate a 3.5V drop on a 12V supply the absolute maximum cable run would be 1458 meters. If not all the cores of a multiway cable are used then we should recommend doubling up on the cable cores for the power rails to reduce the cable voltage drop.

For further information please refer to the Beltpack section of the Gemini Implementation Guide.

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What are the Brainboxes ES-246 adapter (700-76-10) settings when connecting to a Gemini?

The Brainboxes ES-246 serial to IP adapter is used when connecting either a Commander or Orator matrix to a Gemini system. The image below shows the recommended settings for the serial COM port settings. Please note the baud rate needs to match the setting for the ‘Network-serial link data rate’ set in the Pathfinder Options > Settings > Interface page.

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How do I run multiple Virtual Panels on the same PC?

1. Install the Virtual Panel via the Trilogy software installer.  Note: To do this, you must be logged in as an Administrator.

2. Right-click on the "C:\Program Files\Trilogy\Trilogy V5\VirtualPanel" folder. Select 'Properties' and go to the 'Security' tab. Note: For a 64 bit machine, it is “C:\Program Files (x86)\ Trilogy\Trilogy V5\VirtualPanel” folder.

3. Click the 'Edit' button to change permissions and select the 'Users' group from "Group or user names".

4. Tick 'Write' in the 'Allow' column, then click 'OK'.

5. Create a "VirtualPanel.cmd" file in "C:\Program Files\Trilogy\Trilogy V5\VirtualPanel" with the following content:

/rad /m

6. Copy the contents of "C:\ProgramData\Trilogy\Trilogy V5\VirtualPanel" into "C:\Program Files\Trilogy\Trilogy V5\VirtualPanel".

7. Now copy and paste the "C:\Program Files\Trilogy\Trilogy V5\VirtualPanel" folder for as many Virutal Panels as you require.

So if you want 3 Virtual Panels, you should end up with something like this (depending on how you choose to name your folders):

"C:\Program Files\Trilogy\Trilogy V5\VirtualPanel"

"C:\Program Files\Trilogy\Trilogy V5\VirtualPanel2"

"C:\Program Files\Trilogy\Trilogy V5\VirtualPanel3"

8. Repeat steps 2, 3 & 4 for each new copy and pasted 'VirtualPanel' folder.

9. Create shortcuts to each new instance of "VirtualPanel.exe" if, as and where required.

10. Run each instance of the Virtual Panel, configure their unique EDHS and you now have multiple Virtual Panels running on the same PC.

Warning: This moves the Virtual Panel application data to within the Trilogy Program Files folder and so breaks Windows conventions. It also gives Users write permissions to sub folders in the Trilogy Program Files folder and so can be considered a security risk.

Note: This would not make sense with multiple SIP VPs unless you had multiple audio interfaces on the PC. It may also give unexpected results when the SIP VPs make multiple SIP calls from the same peer address.

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How much bandwidth does the IP panel need?

If a 700-47-0*, 700-37-0* or 700/-38-** series panel is connected via the Ethernet connection to the Gemini IPPI card, each IP panel connection will take approximately 0.5 - 1MB/sec. If you have a 100MB/sec dedicated LAN around 30 panels could be comfortably be supported.

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What are the connection details of the 700-26-18 HSL Fibre Interface?

The Trilogy Fibre converter is used to extend the range of the Gemini High Speed Link (HSL). If the Gemini hosts are connected via a CAT6 cable the maximum cable length is 100 meters. If the distance is further the Gemini HSL ring will need a single Trilogy Fibre box at each site. The connector is a LC Duplex fibre connector and the fibre type is single mode. The connection from the Fibre Interface to the Gemini local HSL ring is via two RJ45 connectors.

Trilogy fibre interface specification:

  • Optical Fibre Interface For Gemini High Speed Link (HSL)
  • Provides bi-directional connection over single mode (1310nm) fibre up to 2km. One required per Gemini chassis.
  • Fitted with 2 x RJ45 (HSL) & 2 x LC fibre connectors.
  • Standalone enclosure (78x120x27mm). Includes PSU.
    • LC Connectors look like this

For further detail please refer to the Gemini Implementation guide. 

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Which panel types work with the Gemini matrix?

As a general rule if the panel has an RJ45 matrix connector then it can be converted to work with a Gemini/Messenger system, if it has a 9 way D-type then it is an older design and is compatible with Commander/Orator systems only. One exception to this rule is if the 500-42 8 key Desktop has an external PSU module then it is not compatible with Gemini/Messenger.

When converting panels to work with Gemini/Messenger, for more recent models the hardware is identical but the firmware is different so the panel must be re-programmed. As you step back to earlier panels, in addition to the firmware there are some minor hardware mods to make to the panel main board (e.g. resistor changes). Any panel manufactured in the early 2000’s or older cannot be converted and is Commander/Orator type only.

Because of the range of hardware platforms used over time, there are a number of different programming devices. Sometimes our local dealer keeps one of these and can handle the re-programming, otherwise we can sell or rent one. For older panels, it is often simpler to return to the factory for the conversion to be done. For more information please see the panel FAQ section or contact support at Trilogy.

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What is the recommended minimum Gateway Editor/Database Supervisor PC Spec?

PC manufacturers continually revise and update their specifications making it difficult to give definitive guidelines. The following specification is correct at date of issue (April 2016):

  • Intel Core i3 or i5 CPU (or equivalent)
  • 4 GB (min), 8 GB (preferred) Dual channel DDR3 RAM
  • Windows 7 or later, 32 / 64 bit (preferred)
  • Graphics with 512 MB supporting 1280 x 1024 resolution on a 19” monitor
  • CD / DVD reader for software installation

There are two software components to be considered:

  • Gateway Configuration Editor. This is optimised for Windows 7, 8, 8.1 and 10. Normally, Gateway only needs to be active when changes to the system configuration are planned.
  • Database Supervisor. This application runs as a service, the primary task of this small application is to prepare and package the data prior to “pushing” it to each Gemini matrix. Ideally, the database itself should be left running at all times. If it is shutdown or disconnected, Gemini will continue to run using a locally cached copy of the most recent data. However, the panel local assign feature will not function.

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Why is Gemini stuck in the ‘Booting’ screen?

The likely cause for Gemini to halt at the ‘Booting’ screen is because Gemini cannot find a valid configuration to load. If the Gemini host IP address and/or E.D.H. address has been changed then this host will require a configuration upload and restart from the Gateway Editor to reboot fully. The configuration file you upload must have the Gemini host assigned with its IP address and EDH address matching the addresses assigned to the Gemini host. 

If the Gemini does not appear on the Gateway ‘Active Clients’ screen please check the setting of the Gemini host by browsing to it and go to the Admin/Settings page and check the ‘DB Server Location’ IP address is the address of the PC running the Gateway Editor/DB Supervisor.

It is also possible to enter the Settings menu from the Gemini front panel. To access the front panel menus and to exit the ‘Booting’ screen touch the screen once at a time in the four corners (below the title bar) as shown below.

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