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FAQ

Panels

 Quick Links:

What is the function of the 8 pin Hirose connector fitted to 500-41-60 / 700-41-02 Desktop panel?   |   How do I adjust the side tone on a 500/700-31-60 16 key 2RU panel?   |   How do I program the cut switch in 700/500-33-0*, 700/500-45-0*and 700/500-46-0* series panel?   |   How do I program the Cut switch on the 700-31-0*/ 500-31-6* and 700-41-0* /500-41-6* series panel range?   |   Why is my 10 key panel not connecting to the Gemini/Messenger AEB port?   |   How much bandwidth does the IP panel need?   |   How do I fault-find a panel with no loudspeaker audio?   |   How do I check a 700-45/46 series IP panel with no loudspeaker audio?   |   How do I fault-find a panel with no microphone audio?   |   How do I check a 700-45/46 series IP panel for no mic audio?   |   How can I configure the Headset mic as the primary audio source on the 700-45/46 Touch Panel?   |   How do I use the panel local assign feature on a lever key panel?   |   How do I use the panel local assign feature on a touch panel?   |   How can I remote control the panel loudspeaker cut function?   |   How do I flash new panel firmware in the 30/20 LCD Touch panel and 700/500-38-** 1RU 10 lever key IP panels?   |   How do I program the 500/700-31-XX 16 key level panel using the Epsilon5 programmer?

 

 

Which panel type do I have and is it compatible with my Trilogy matrix?

During the history of Trilogy manufacturing intercom systems, six generations of panel have been produced to complement the range of Trilogy matrices. The panel series can be identified by the description below and the serial number on the rear of the panel. The 500 series panels are compatible with the earlier and now end of life Commander/Orator matrices the 700 series panels are compatible with the current Gemini/Messenger matrix range.

Later generation panels can be converted between 500 and 700 series types. Depending on the panel type this is either a menu option in the panel, a re-flash of the panel firmware or a hardware modification and a firmware re-flash. Please see the notes on the panel types below for further detail.

 First generation 500-3*-14 series panel range.

Description: This panel type was manufactured in the 1990’s, now end of life. They are 2RU rack mounted 8, 16 and 24 lever key type with a 9wD matrix connection on the rear panel. This panel type can be also identified by its square box enclosure which is approximately 150mm deep.

Compatibility: These panels are compatible with Commander and Orator matrix systems only.

Diagnostics: To enter the diagnostic mode simultaneously press up and drop keys 1 - 4 on the panel. This illuminates all the key LEDs, toggling each switch Up and Down extinguishes the red and yellow LED for the associated switch.

Second Generation 500-3*-30 series panel range.

Description: These units date back late 1990’s through to the early 2000’s, now end of life. The panel types are 2RU 8, 16 and 24 lever key type, on the rear panel is a 9wD matrix, expansion, GPIO and footswitch connection plus a 15wD providing audio I/O. The panel is approximately 90mm deep including the power supply assembly.

Compatibility: These panels are compatible with Commander and Orator matrix systems only.

Diagnostics: None available, the processor on board does not have any spare capacity to support this feature.

Third Generation 700/500-3/4*-50 series panel range.

Description: The panel 2RU 16 and 24 lever key types are current and still in production, the 10 key 1RU with or without LED display are now end of life. The panel type can be identified by the -50 series part number and the rear panel has an RJ45 matrix, RJ45 expansion, a 9wD GPIO and footswitch connection and a 15wD which provides audio I/O.

Compatibility: Can be converted between 700 series (Gemini/Messenger) and 500 series (Commander/Orator) type. Requires a hardware modification and re-flash of the panel firmware. Panels need to be returned to Trilogy for the conversion, please contact Trilogy Sales for further information.

Diagnostics: If the panel is not connected to a matrix, hold the assign key UPWARDS and at the same time press key 1 DOWN.

If the panel is connected to the matrix Press the 'Assign/Shift' key UPWARDS. The Assign indicator will now flash. Choose the key you wish to reassign by pressing DOWN on that key. The red and yellow tally indicators will now flash simultaneously. On the display select the '^' option by rotating the panel rotary encoder 2 clicks back. Selecting this option enters the diagnostic mode. Once in diagnostic screen you can test the LCD for pixel faults, test the Keys and LEDs, test the RENs and trigger and read the two panel GPIOs.

Fourth Generation 700-31-0*/ 500-31-6* and 700-41-0* /500-41-6* series panel range.

Description: These units are current and in production. The -31 is a 2RU 16 lever key panel and the -41 is an 8 lever key Desktop panel. On the rear panel the Desktop and the 2RU 16 key has only the RJ45 matrix connector (no expansion support). The 16 key panel has a 9wD GPIO and footswitch connection plus a 15wD which provides audio I/O.

Compatibility: Can be converted between 700 series (Gemini/Messenger) and 500 series (Commander/Orator) type. Requires a re-flash of the panel firmware. Panels need to be returned to Trilogy for the conversion, please contact Trilogy Sales for further information.

Diagnostics: If the panel is not connected to the matrix, to enter the diagnostics for either the 700 or 500 series panel, disconnect the mains power to the panel, hold switch 5 UP, 6 DOWN and 7 UP whilst re-powering. This will enter the diagnostic mode, with the cut switch selected the key press will write '12345' on the display for each key press, with the cut off it will write five solid blocks. The panel encoder will cycle the panel LEDs in order, thus this checks the encoder and the LEDs are ok. With the Cut switch pressed the assign and shift switches action the local panel GPO1 and GPO2 respectively.

Fifth Generation 700/500-33-0*, 700/500-45-0*and 700/500-46-0* series panel range.

Description: The 700/500-33-01 2RU 32 lever key panel is current and in production. The 700/500-45 1RU 8 key push button and 700/500-46 1RU 10 key push button panels are now end of life. Can be identified as they have an RJ45 matrix and RJ45 expansion connection at the rear with a 9wD GPIO and footswitch connection plus a 15wD which provides audio I/O.

Compatibility: Can be converted between 700 series (Gemini/Messenger) and 500 series (Commander/Orator) type. Requires a re-flash of the panel firmware. Panels need to be returned to Trilogy for the conversion, please contact Trilogy Sales for further information.

Diagnostics: To enter the diagnostics menu, hold the assign key UP and at the same time ROTATE the volume control. The panel now enters the audio set-up menu. Use the shift key to step through the menu layers until the 'DISPL STORE' option appears, the 2nd key is blank and pressing this key enters the diagnostic hidden menu. The diagnostic menu has 2 pages, accessed by the shift key, from this sub menu you can access the Keys, LEDs, RENs, LCDs and GPIOs test pages.

Set-up page 1 > Panel Cut switch set up:

      • LSCut - ON / OFF (Loudspeaker Cut) if set to ON the audio to panel LS is cut when the panel cut switch is active. If the panel is Gemini/Messenger type, this function is set by the matrix and overrides the setting in the panel.
      • HSCut - ON / OFF (Headset Cut) if set to ON the audio to panel headset ears are cut when the panel cut switch is active. If the panel is Gemini/Messenger type, this function is set by the matrix and overrides the setting in the panel.
      • M Cut - ON / OFF (Microphone Cut) if set to ON the audio from both panel mic and headset mic is cut when the panel cut switch is active. If the panel is Gemini/Messenger type, this function is set by the matrix and overrides the setting in the panel.
      • M chg – ON / OFF (Panel to Headset Mic Changeover) if set to ON the audio from the panel mic is cut and the headset mic is enabled (changeover). If the panel is Gemini/Messenger type, this function is set by the matrix and overrides the setting in the panel.

 Set-up page 2 > Audio gain settings:

      • HS G – (Headset Ear Gain) Sets audio level to the headset earpiece.
      • HSMiG – (Headset Mic Gain) Sets the audio level from the headset mic.
      • S/T L – (Side-tone Left) sets the level of side-tone in the headset left ear.
      • S/T R – (Side-tone Right) sets the level of side-tone in the headset right ear.

 Set-up page 3 > Audio gain setting continues:

      • MtrxL – (Matrix In Left) sets the audio level from the matrix to the headset left ear and the panel LS.
      • MtrxR – (Matrix In Right) sets the audio level from the matrix to the headset right ear and the panel LS.
      • Aux L – (Aux In Left) sets the audio level of the aux input to the headset left ear and the panel LS.
      • Aux R – (Aux In Right) sets the audio level of the aux input to the headset right ear and the panel LS. 

 Set-up page 4 > Audio gain setting continues:

      • Vol – (Volume control) sets the default level on the panel volume control when the panel is booted.
      • Mic G – (Mic Gain) sets panel Mic gain. This function is set by the matrix and overrides the setting in the panel.
      • LSHld – (Loudspeaker Hold-Off) when set to ON the front panel volume control minimum setting still allows audio to be heard. This function is set by the matrix and overrides the setting in the panel.

 Set-up page 5 > Miscellaneous:

      • DISPL – (Display) sets the display brightness.
      • TEST - Enters the panel diagnostics for LED, LCD, Keys, Logic and REN tests, plus the menu for reprogramming the panel firmware.
      • STORE – Select to save changes made to in the set-up menu.

Sixth Generation 700/500-47-0*, 700/500-37-0* 700/500-38-** series panel range.

Description: The 500/700-47-0* 2RU 30 button touch panel, 500/700-37-0* Desktop 20 button touch panel and 700/500-38-** 1RU 10 lever key panel is current and in production. Can be identified as the rear panel has three RJ45 connections, an Ethernet port for IP connection a matrix RJ45 and expansion RJ45 connection with a 9wD GPIO and footswitch connection plus a 15wD which provides audio I/O.

Compatibility: Can be converted between 700 series (Gemini/Messenger) and 500 series (Commander/Orator) type by entering the panel Set-Up>Misc>Panel Type page. Also for correct data termination when connecting the panel via the matrix RJ45 (not IP) select the slide switch on the rear panel between the Matrix and Expansion RJ45s. Set the switch to the ‘M’ position when connecting the panel to a Gemini/Messenger system and the ‘C’ position when connecting the panel to a Commander/Orator system.

Diagnostics: To enter the Set-up menu, PRESS the ‘Mode’ button down and at the same time ROTATE the front panel rotary encoder. The Setup menu will now be displayed on the right-hand display.

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What is the function of the 8 pin Hirose connector fitted to 500-41-60 / 700-41-02 Desktop panel?

The Desktop panel can be supplied, as an option, with an 8 way Hirose connector fitted on the rear next to the IEC mains connector. Trilogy has provided custom versions to suit individual customer requirement but as default the cable is wired to provide the following features, 

This connector provides a line level feed of the matrix audio being sent to the panel to be forwarded to a third party equipment; the audio is electronically balanced, line level output and is before the panel volume control.

A line level feed of the Desktop mic or Headset Mic; this is a parallel feed of the audio from the panel to the matrix. The audio is electronically balanced, line level output.

It has a GPI Output for supplying an earth free closure which may be used for example to operate a CUE light. The output is a transistor driven output so an external relay would be required to drive any device with greater than 200mA current consumption.

The GPI logic input is a grounding input which can be used to make/break audio routes within the matrix or to provide a footswitch function. 

Hirose Pin-out

Function

1

Audio Out + (Line level audio from MIC)

2

Audio Out - (Line level audio from MIC)

3

Audio from Matrix + (Line Level)

4

Audio from Matrix - (Line Level)

5

GPI I/P 1

6

GPI 0V ref

7

GPO 1 +ve

8

GPO 1 –ve

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How do I adjust the side tone on a 500/700-31-60 16 key 2RU panel?

The level of headset microphone audio which can be heard in the local headset ear is adjusted by an internal control. This is a pre-set potentiometer on the panel main board. To access this, first isolate the mains power and remove the rear cover. The pre-set is labelled 'HT': turn the control clockwise to increase or anti-clockwise to reduce the level of side tone in the headset ear.

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How do I program the cut switch in 700/500-33-0*, 700/500-45-0*and 700/500-46-0* series panel?

When the panel is connected to a Commander or Orator matrix the panel cut switch is programmed locally on the panel. If the panel is connected to a Gemini or Messenger system then the cut switch is configured centrally by the matrix via the Gateway Editor.

To configure the front panel cut switch for a 500 series (Commander/Orator) panel type, you will need to enter the panel diagnostics menu. To enter the panel diagnostic menu turn the volume knob whilst at the same time holding the 'Assign' button up. Once in the diagnostic screen the panel display will now show page 1 of 5 pages of diagnostic options.

The CUT switch is configured on page 1. 

Page 1 options:

  •  LSCut - ON / OFF (Loudspeaker Cut) if set to ON the audio to panel LS is cut when the panel cut switch is active.
  •  HSCut - ON / OFF (Headset Cut) if set to ON the audio to panel headset ears are cut when the panel cut switch is active.
  •  M Cut - ON / OFF (Microphone Cut) if set to ON the audio from both panel mic and headset mic is cut when the panel cut switch is active.
  •  M chg – ON / OFF (Panel to Headset Mic Changeover) if set to ON the audio from the panel mic is cut and the headset mic is enabled (changeover).

 Press the 'Shift' key until the fifth diagnostic page is displayed as shown below:

Page 5 options:

 STORE – Select to save changes made to in the set-up menu.

Select the 'STORE' option, this will save the changes made to the cut switch programming.

If the panel is connected to a Gemini or Messenger system then the cut switch is configured the Gateway Editor > Advanced Panel Editor > Settings page in the menu options shown below.

 

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How do I program the Cut switch on the 700-31-0*/ 500-31-6* and 700-41-0* /500-41-6* series panel range?

When the panel is connected to a Commander or Orator matrix (500 series panel) the panel cut switch is programmed locally on the panel. If the panel is a 700 series version this is for a Gemini or Messenger system and the cut switch is configured centrally by the matrix via the Gateway Editor>Advanced Panel Editor>Settings page.

To configure the front panel cut switch you will need to enter the panel cut switch set-up menu. With the panel connected to the matrix, toggle up the "Assign/Shift" key so the ‘assign’ light is flashing.

Choose any configured key and press it down, the ‘?’ should now be in the key display.

Use the panel rotary encoder rotate it anti-clockwise 1 notch

Now the key display shows "SwCut", press the key again to go into the Switch Cut menu.

A new menu is displayed, the bottom 3 switches on the menu page change the settings on this page (the cut states)

The three options are:

  • HS Mic  -  When set to ON this enables the headset microphone when the Cut switch is ON.
  • LS Cut  -  When set to ON this cuts the panel loudspeaker when the Cut switch is ON.
  • MicCut  -  When set to ON this cuts the panel microphone when the Cut switch is ON.

 To exit the Cut Switch menu toggle the "Assign/Shift" key up then immediately down. The ‘assign’ light should now be off and the panel display will return to the normal key assignments.

 If the panel is connected to a Gemini or Messenger system then the cut switch is configured the Gateway Editor > Advanced Panel Editor > Settings page in the menu options shown below.

 

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Why is my 10 key panel not connecting to the Gemini/Messenger AEB port?

The reason for the panel not connecting to the matrix may be one of the following reasons.

1. Cable fault. To prove if the defect is related to the cable between the matrix and the panel please plug the 10 key panel into the cable used for a known working panel.

2. The cable is plugged into the wrong RJ45 port on the rear of the 10 key panel. This panel has three RJ45 connections on the rear of the panel, the correct RJ45 connector is the one labelled ‘Matrix’.

3. The panel is not configured to connect to a Messenger / Gemini system. When the panel has power applied to it, the front display will report which connection type it has been configured for. For the panel to connect to either a Messenger or Gemini matrix the display should say ‘Gemini’ when powered up. If the display says ‘Gemini/Eth’, ‘Commander’ or ‘V3’ it is not set top the correct mode. The panel mode can be set in the panel set-up menu as follows:

 To enter the panel set-up menu, hold the assign key up and at the same time rotate the panel encoder.

Once in the diagnostic menu, select the Other > More > Edit

From the panel type menu then choose the ‘Gemini’ option. 

Now disconnect the mains power to the panel and then re-apply the power to the panel, it should now report ‘Gemini’ on the display when it powers up.

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How much bandwidth does the IP panel need?

If a 700-47-0*, 700-37-0* or 700/-38-** series panel is connected via the Ethernet connection to the Gemini IPPI card, each IP panel connection will take approximately 0.5 - 1MB/sec. If you have a 100MB/sec dedicated LAN around 30 panels could be comfortably be supported.

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How do I fault-find a panel with no loudspeaker audio?

If a panel connected to the matrix has functioning keys and displays but when the key is selected to listen and a solid yellow tally is shown but no audio is heard at the loudspeaker or headset ear try the following tests to fault-find the possible cause.

If it is connected to a Gemini matrix try the tests 1 to 3. For a Messenger, skip test 2.

1. Check the panel volume control is not turned down. If the panel cut switch is assigned to cut the panel loudspeaker, check the panel cut switch is not enabled and the cut indicator is not illuminated.

2. On the Gemini front panel, select Tools > Monitor. When in the monitor menu make sure the ‘Outputs’ option is showing in the bottom right corner. Now select the port number the panel is connected to and then choose ‘Levels’ The level meter is now displaying the audio from the matrix to the panel.

 

 3. If another panel now speaks to this panel, it should show around 0dB level on the meter whilst the caller is speaking.

 

4. If audio is seen on the meter or the host is an MIU move to test 3. If no audio is on the meter then check the configuration; the crosspoint could be set to a low gain level or dimming may be being applied.

5. Swap this panel with a known working panel, use the same cable between the panel and matrix. Does the fault follow the panel or is the known working panel now showing the same defect when plugged to the same matrix port? If the new panel loudspeaker audio now works this would suggest a panel fault- go to test 5. If the new panel does not work this would suggest a cable fault- go to test 4 to confirm.

6. Swap the cables on the AEB port connections on the rear of the matrix. Take another cable from a matrix AEB port with a known working cable and known working panel connected and plug this into the AEB port with the no audio fault.

7. Take an RJ45 patch lead and cut off one connector around 15 cm from the end. Then strip back the wires and make two soldered connections.

1. Join the Blue wire to the Brown wire.

2. Join the Blue/White wire to the Brown/White wire.

8. With this you now have a short RJ45 cable with two loopback connections. If you plug this cable into the ‘Matrix’ connector on the panel this will now route the audio from the panel’s mic to the panel’s speaker. If no audio is heard, then this would indicate a defect with the panel, if audio is present, the fault is either matrix related or the cable between the panel and the matrix.

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How do I check a 700-45/46 series IP panel with no loudspeaker audio?

If the steps show in the ‘How do I fault-find a panel with no loudspeaker audio?’ points towards a defect with the panel please try the following checks.

1. If the test proves the fault is following the panel, enter the panel diagnostics and check if the panel controller board is receiving audio from the matrix. To enter the panel set-up menu, press and hold the menu button whilst rotating the panel encoder. Once in the Set-up menu select the Audio>Levels page. If you send audio to the panel, for example by an intercom call, you should see approximately 0 dB audio level on the ‘Main’ level meter

2. If test 1 shows no audio is present, remove the mains power to the panel, remove the set screws holding the rear cover and once the rear cover is removed check to see the loudspeaker cable is fully seated to the connector on the main board.

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How do I fault-find a panel with no microphone audio?

If a panel connected to the matrix has functioning keys and displays but when a key is pressed to speak and a solid red tally is shown but no audio is heard at the destination try the following tests to fault find the possible cause of no audio.

If it is connected to a Gemini matrix try tests 1 to 3. For Messenger, skip test 2.

1. If the panel cut switch is assigned to cut the panel mic, check the panel cut switch is not pressed and the cut indicator is not illuminated.

2. On the Gemini front panel, select Tools > Monitor. On this screen make sure the ‘Inputs’ option is showing in the bottom right corner. Now select the port number the panel is connected to and then choose ‘Levels’

  

3. The level meter is now displaying the audio from the panel microphone coming into the matrix. If you scratch or speak into the microphone it should show around 0 dB level on the meter. If not move to test 3.

4. Swap this panel with a known working panel, use the same cable between the panel and matrix. Does the fault follow the panel or is the known working panel now showing the same defect when plugged to the same matrix port? If the replacement panel works correctly this suggests a panel fault - go to test 5. If the replacement panel still does not work this suggests a cable fault - go to test 4 to confirm.

5. Swap the cables on the AEB port connections on the rear of the matrix. Take another cable from a matrix AEB port with a known working cable and known working panel connected and plug this into the AEB port with the no audio fault. If the audio fault is still present this would indicate a fault with the matrix port, swap the 700-26-27 AEB module to confirm.

6. Take an RJ45 patch lead and cut off one connector around 15 cm from the end. Then strip back the wires and make two soldered connections.

1. Join the Blue wire to the Brown wire.

2. Join the Blue/White wire to the Brown/White wire.

With this you now have a short RJ45 cable with two loopback connections. If you plug this cable into the ‘Matrix’ connector on the panel this will now route the audio from the panel’s mic to the panel’s speaker. If no audio is heard, then this would indicate a defect with the panel, if audio is present, the fault is either matrix related or the cable between the panel and the matrix.

If the defect appears to be with the panel, remove the mains power to the panel, remove the set screws holding the rear cover and once the rear cover is removed check to see the microphone cable is fully seated to the connector on the main board.

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How do I check a 700-45/46 series IP panel for no mic audio?

If the steps show in the ‘How do I fault find a panel with no microphone audio?’ points towards a defect with the panel please try the following checks.

1. If the test proves the fault is following the panel, enter the panel diagnostics and check if the panel controller board is receiving audio from its local microphone. To enter the panel set-up menu, press and hold the menu button whilst rotating the panel encoder. Once in the Set-up menu select the Audio > Levels page, if you scratch or speak into the mic you should see approximately 0dB audio level on the ‘Mic’ level meter.

2. If test 1 shows no audio is present, then remove the mains power to the panel, remove the set screws holding the rear cover and once the rear cover is removed check to see the microphone cable is fully seated to the connector on the main board.

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How can I configure the Headset mic as the primary audio source on the 700-45/46 Touch Panel?

If the panel is only to be used with a headset then you can use the panel ‘cut’ switch to cut the headset microphone. Go into the panel Set-up mode by holding the ‘Mode’ button down and at the same time rotating the Rotary Encoder.

Once in the set-up menu, select Audio > Mic> Microphone Source page. If you set the source from ‘Internal’ to ‘Headphone’ this will then make the headset mic the primary source rather than the gooseneck mic. Click ‘next’ and make sure the Internal Mic type is set to ‘Dynamic’ if the headset mic is a dynamic microphone type.

Now the Headset microphone will be the panel audio source. In Gateway set the ‘cut’ switch to be a Mic cut and Loudspeaker cut (if required). See the image below.

 

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How do I use the panel local assign feature on a lever key panel?

The following instructions refer to a panel connected to either a Gemini or Messenger system. On the panel it is possible for the operator to locally re-assign a key type or to assign key to a different port/group/IFB or conference on the system.

Please note for the local assign feature to function the matrix must be connected to the Database Supervisor application.

To locally re-assign the key:

The following example is how to locally assign a panel key to a different subscriber (matrix port):

Press the 'Assign/Shift' key UPWARDS. The Assign indicator will now flash.

Choose the key and press DOWN on that key. The red and yellow tally indicators will now flash simultaneously. On the display, 'Type' will appear.

Use the panel rotary encoder to step through the key type options and when ‘Subs’ (subscribers) appears on the display press the key down to choose ‘Subs’ then using the panel encoder scroll through the names until the port name you are looking for appears, for example ‘DIR3’. Once the target appears, press DOWN on the key to accept the new key assignment.

The 'Assign' yellow lamp will now stay steady, indicating that a key on the panel has been reassigned.

The above example describes how to locally re-assign a key to a subscriber (matrix port) on the system, it is also possible to locally change the panel key type, for example speak only key to a listen / speak type. It is also possible to target the key to a group or conference.  

When selecting to re-assign a key, as described in the example above, the following options are available:

‘Type’ refers to key type and allows you to change the assigned key type from say a speak key to a speak/listen key for example.

‘Subs’ refers to Subscriber and allows the user to target the key to a different port on the system.

‘GRP’ refers to Groups and allows the user to assign the key to a group configured on the system.

‘CONF’ refers to Conferences and allows the user to assign the key to a conference configured on the system.

‘CLR’ – refers to Clear and selecting this option will remove the key assignment from this key.

‘RELD’ refers to Reload and when selected will load the panel keys from the database and reset the panel keys back before any of the local re-assignments had been made.

‘ME?’ when selected the display will report the name and E.D.H.S address assigned to the panel.

To clear all local assignments:

To clear all local assignments, press the 'Assign/Shift' key UPWARDS. The Assign indicator will now flash.

Choose any key and press DOWN on that key. The red and yellow tally indicators will now flash simultaneously. On the display, 'Type' will appear.

Use the panel rotary encoder to step through the options and select ‘RELD’; this will load the panel keys from the database and reset the panel keys back before any of the local re-assignments had been made.

Additional local assign features:

It is possible to reassign more than one key on a panel.

Locally assigned keys are not stored on the system, so if the system is restarted, all local assignments are cleared. It is possible to save the local assignments to the Gateway Editor if required. To copy the panel local assignments to the editor go to the Gateway Panel Editor and select the  ‘Capture key settings from panel’ option.

The option to locally re-assign panel keys can be barred on a key by key basis from the Gateway Editor and is set in the Panel Advanced Editor > Sources page. Unchecking the ‘Assign’ checkbox for the key prevents the key being locally reassigned by the panel operator. 

 

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How do I use the panel local assign feature on a touch panel?

The following instructions refer to a panel connected to either a Gemini or Messenger system. On the panel it is possible for the operator to locally reassign a key to a different target. Please note for the local assign feature to function the matrix must be connected to the Database Supervisor application.

To locally re-assign the key:

The following example is how to locally assign a panel key to a different subscriber (matrix port):

Press the 'Mode' button, the right hand display will now display five option keys, press the ‘Assign’ option. The Assign indicator will now flash on each display.

Choose the key you wish to reassign by pressing that key. The key boarder will now flash and on the display, 'Type' will appear.

Use the panel rotary encoder to step through the key type options and when ‘Subs’ (subscribers) appears on the display press the key to choose ‘Subs’ then using the panel encoder scroll through the names until the port name you are looking for appears, for example ‘DIR3’. Once the target appears, press the key to accept the new key assignment.

The 'Assign' symbol will now appear in the centre of the display, indicating that a key on the panel has been reassigned.

The above example describes how to locally re-assign a key to a subscriber (matrix port) on the system, it is also possible to locally change the panel key type, for example speak only key to a listen / speak type. It is also possible to target the key to a group or conference. 

When selecting to re-assign a key, as described in the example above, the following options are available:

‘Type’ refers to key type and allows you to change the assigned key type from say a speak key to a speak/listen key for example.

‘Subs’ refers to Subscriber and allows the user to target the key to a different port on the system.

‘GRP’ refers to Groups and allows the user to assign the key to a group configured on the system.

‘CONF’ refers to Conferences and allows the user to assign the key to a conference configured on the system.

‘CLR’ – refers to Clear and selecting this option will remove the key assignment from this key.

‘RELD’ refers to Reload and when selected will load the panel keys from the database and reset the panel keys back before any of the local re-assignments had been made.

‘ME?’ when selected the display will report the name and E.D.H.S address assigned to the panel.

So for example reassigning a key to a different port, press the key down to choose ‘Subs’ then scroll through the names the panel rotary encoder until the port name you are looking for appears, for example ‘DIR3’. Once the target appears, touch the key to accept the new key assignment.

The 'Assign' indicator on the display will now stay steady, indicating that a key on the panel has been reassigned.

To clear all local assignments:

To clear all local assignments, press the 'Mode' button, the right hand display will now display five option keys, press the ‘Assign’ option. The Assign indicator will now flash on each display. Select a key by touching that key. The key boarder will now flash and on the display, the name 'Type' will appear.

Use the panel rotary encoder to step through the options and select the ‘RELD’ option, this will load the panel keys from the database and reset the panel keys back before any of the local re-assignments had been made.

Additional local assign features:

It is possible to reassign more than one key on a panel.

Locally assigned keys are not stored on the system, so if the system is restarted, all local assignments are cleared. It is possible to save the local assignments to the Gateway Editor if required. To copy the panel local assignments to the editor go to the Gateway Panel Editor and select the  ‘Capture key settings from panel’ option.

The option to locally re-assign panel keys can be barred on a key by key basis from the Gateway Editor and is set in the Panel Advanced Editor > Sources page. Unchecking the ‘Assign’ checkbox for the key prevents the key being locally reassigned by the panel operator.

 

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How can I remote control the panel loudspeaker cut function?

There are a number of options to remotely cut the front panel loudspeaker.

  • Option 1 – Local closure on the panel:

The front panel cut switch can be remote controlled by a contact closure on the audio 15 way D type connector on the rear of the panel. By shorting pins 4 and 12 on the Audio 15 way D type connector, the cut switch indicator will light and the cut switch function will action whilst the pins are shorted. Ensure the panel cut switch function is set to cut the loudspeaker via the Gateway Editor > Advanced Panel Editor > Settings page.

 

  • Option 2 – Using a GPI: 

The loudspeaker can be set to cut when a GPI input is actioned. This can be any panel or matrix GPI input defined within the system. The GPI is configured from the Panel Advanced editor > General page as shown below.

 

  • Option 3 – Using an IFB:

 A GPIO input or output (for example an On Air closure) can be assigned as an IFB trigger to prevent routes being made to a matrix output on the system. The port output you wish to be inhibited when a GPIO is actioned is assigned as the IFB destination, this can be a Panel/4 wire/MADI/FXO or Virtual port type.

In the interrupts list, assign the GPIO you wish to use as a trigger to inhibit the audio, this can be any system or panel GPIO. Set the GPIO to a high priority interrupt value, for example ‘1’ and set all the interrupt sources to a lower priority interrupt value, for example ‘3’. When the GPIO is actioned the lower value interrupt sources will now be inhibited from speaking to the IFB destination. Finally set the IFB action to ‘Cut’.

The example below shows a Floor panel loudspeaker/headphone audio being inhibited when the On Air GPI is active.

 

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How do I flash new panel firmware in the 30/20 LCD Touch panel and 700/500-38-** 1RU 10 lever key IP panels?

The following is a guide on how to load new firmware in the 2RU 20/30 LCD touch panels and the 1RU 10 lever key IP panels.

Step 1 - Preparation:

Before commencing the update of the panel firmware you will first require the following:

  • The Trilogy ‘Nuovo’ programming application. This is available on request from Trilogy support.
  • The updated files for both the panel main board and display board firmware, available on request from Trilogy support.
  • A laptop or PC to install the Nuovo programming software.
  • A straight Ethernet patch cable to connect between the PC and the panel.

The IP panels are reprogrammed via the Ethernet port on the back of the unit, you will need to connect this port to the PC / Laptop using the Ethernet patch cable. The PC must be set to a static IP address in the same subnet as the panel.

Step 2 – Note panel settings:

When programming the IP panels with a new version of firmware, please note the panel settings will be set to factory defaults so these will need to be re-entered after the panel has been programmed. So before commencing work take a note of the panel settings as follows:

30/20 LCD Touch IP panels:

Enter the set-up menu by pressing the ‘Mode’ key and at the same time rotate the panel encoder knob. 

Select Network > Setup and make a note of the panel IP, gateway and subnet address.

Select Network > Connect and make a note of the Host IP address (IPPI card) and Subscriber number.

10 key 1RU IP panels:

Enter the set-up menu by holding up the ‘Assign’ key and at the same time rotate the panel encoder knob.

Select Network > Setup, select ‘more’ to step through the menus and make a note of the panel IP, gateway and subnet address. 

Select Network > Connect and make a note of the Host IP address (IPPI card) and Subscriber number.

  

Step 3 – Programming the panel:

On the laptop or PC create a directory for the NVProg software and copy the nvprog.exe and nvprog.ini files to this directory. Next copy the bin file 700-3*-00v**.bin and 700-3*-01v**.bin files to the /NVProg/Files/ directory.

Double click on ‘nvprog.exe’ to launch the Nuovo programming software. On the Nuovo programming screen select the ‘Setup’ button, from the Setup screen select ‘Add’ and select the .bin files. Click ‘Close’ to close the setup window.

 

The IP panels are reprogrammed via the Ethernet port on the back of the unit, you will need to connect this port to the PC/Laptop using the Ethernet patch cable. The PC must be set to a static IP address in the same subnet as the panel.

To make the process easier if you set the PC / Laptop to the same static IP address of Gemini IP Panel Interface card then the Nuovo application will now see all the IP panel configured to see the IPPI card. Please note, the PC / Laptop is not being connected to the network, just using the same IP address as the IPPI card so the panel detects the Nuovo software.

To set the laptop to the static IP address used by the Gemini 700-26-25 IPPI card, open the Gateway Editor > Host Advanced Editor > IPPI tab as shown below:

  

Once the laptop IP address has been changed, it should now detect the panel within the same subnet. The screen shot below shows a 10 key panel has now been detected.

 

On the Nuovo main screen you should now see the panel connected to the Nuovo application, if the panel is only having the controller board reprogrammed and not the display board for example, click the ‘Details’ button alongside the panel entry. This opens a checkbox menu to select the elements to be reprogrammed, so if you are just reprogramming the controller board check this option only, then click ‘Close’ to continue.

  

Select ‘Program!’ to commence programming the panel; the status bar will now show the update progress. This will take a minute or so to complete and the status bar will say ‘Complete’ when programming has finished updating the panel.

 

When programming has finished, remove the mains power from the panel then re-apply the power to load the new firmware. As the panel initialises, check that the firmware version reported on the display is correct.

Finally enter the panel set-up menu and enter the Network > Setup and Network > Connect details noted before the panel was re-programmed.

On the 30/20 LCD Touch panel, enter the Misc > Panel type and ensure it is set to Gemini/Ethernet option.

On the 10 key IP panel enter the Other > Panel Type and ensure this is set to Gem/Eth option.

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How do I program the 500/700-31-XX 16 key level panel using the Epsilon5 programmer?

This document details the procedure of loading the new firmware into a panel using an Epsilon5 programmer in stand-alone mode. This assumes that the programmer has already been configured with reference to documents “Equinox Epsilon5 programmer setup” and “Epsilon5 Upload procedure”.

 

Before applying mains power, connect the programmer to the footswitch connector situated on the rear of the panel.

Connect mains power to the panel and confirm that the red ‘FAIL’ LED on the programmer flashes.

Press the ‘YES’ button and confirm that the red LED goes off.

Press the ‘YES’ button again. The amber ‘BUSY’ LED should come on, followed by the green ‘PASS’ LED flashing.

The panel should also have booted as soon as the programming finished

If the programming fails, the red ‘FAIL’ LED will flash. If this happens, or if the panel doesn’t boot, try programming again.


Remove power
from the unit before disconnecting the programmer.

Finally, position the two jumper links on the rear panel as shown.

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